FAQ

1. Who are we?

Racewear.store forms part of Whybee Ltd a small family run business specialising in the distribution of premium footwear. We began selling online in 2003 and have grown our product range over the last 18 years.

We have over 18 years of online selling experience and have shipped products all around the World to thousands of happy satisfied customers. We have used this experience and knowledge to set up our new dedicated website Soulful-Steps, which aims to provide customers with affordable and comfortable footwear.

If you have any queries please get in touch: sales@racesuit.store

2. Why buy from us?

We offer some of the best value prices in the UK and carry large stocks in our warehouse. We offer a fast efficient mail order service and most popular items are delivered within a few days in the UK.

3. How do you buy off our website?

You can pay by credit, debit card, paypal and many more. You can see all the payment methods at checkout.

4. Can I order over the telephone?

We are sorry but at this time we do not accept any orders over the phone. All orders must be placed online using our website, so they can be automatically processed by our order system. This is to help reduce the risk of credit card fraud and it also enables us to offer a more efficient traceable service to our customers.

5. How do I change or remove an order from my shopping basket?

If you would like to remove an item from your basket simply change the quantity to zero or click the remove button. 

6. How do I cancel a completed order?

Cancellations are subject to our terms and conditions. You need to inform us by email within 7 days of the order date to sales@racesuit.store

7. How soon do you send an order after payment has been received?

We aim to despatch all orders received before 2pm GMT on the same working day (Monday to Friday). If you order after 2pm on a Friday and over the weekend your order would be dispatched on the following Monday morning.

8. How is my item delivered?

Please refer to our detailed delivery page here where you questions will be answered.

9. How do I return an item?

Please email us first to let us know why you are returning it, so we can solve any problems at this point. If you then need to return an item to us, please pack it carefully in the original box, undamaged and unused.

Then send it to us at:

Whybee Ltd
Returns Dept
Gaghills Mill
Waterfoot
Rossendale
Lancashire
BB4 9BB

The cheapest way to send it back is probably using Royal Mail Parcel Service at any Post Office that costs around £3-10 for an average sized parcel. Please include your name, address, email, order reference and reason for return.

10. What is the best way of contacting you?

We are an internet based mail order firm so to contact us please email sales@racesuit.store. We aim to answer all emails within 24 hours (Monday to Friday) Please provide as much information on your email as possible so we can answer your enquiry quickly and efficiently. Please be aware we are only available to reply to emails office hours Monday to Friday.